Regulations

What items are we not allowed to store? Items that are not permitted are flammable substances, fertilizers, heating devices, explosives, animals, perishable contents, items capable of freezing during cold weather, any hazardous or illegal materials/substances, or other items which may constitute a nuisance, hazard or danger to you, Xpress Self- Storage, the premises, and/or other tenants.

Are there any other requirements for storing a motorized vehicle? You will need to provide proof that the vehicle is in running condition and provide us with copies of the vehicle’s ownership/registration, insurance and licence registration by email at info@xpressselfstorage.com or by calling (519) 872 8137. In order to store a vehicle, you must be at least 18 years of age. Your name and the registered name of the motorized vehicle/trailer/vessel/etc. must be the same.

Renting

What sizes of units do you have? We have 5’ by 10’, 10’ by 10’, 10 by 15, and 10’ by 20’ indoor storage units and 10’ by 35’ outdoor storage units.

Does there need to be anyone in the office to be able to register for a unit?Unless you request Xpress Self-Storage to meet you at the location, there will not be anyone there. You have the ability to rent the unit through the kiosk, which is self-operating, or through the internet.


What documentation is required to rent a unit? To rent a unit, you will need to bring one piece of government issued ID such as Driver’s licence number, passport number, or permanent residence number. We do not accept your health card number for privacy reasons.

Do we require to have insurance?No, you are not required to have insurance. Without any insurance, you take on all risks that can happen with your items stored at Xpress Self Storage and you can’t hold us responsible for any damages.

What is the minimum rental period? The first month will be prorated until the end of the month. After that, it goes on a month to month basis starting on the first of each month.

How can we rent a unit? You have the ability to rent a unit through the self-operating kiosk or online.

Do you have the ability to enter the unit at any time? Yes, you have the ability to enter your unit 24 hours a day, 7 days a week as long as your account is paid in full.


Do we need to give you any notice before we move out? Yes. You will need to let us know about 10 days before moving out by e-mail or give Xpress Self-Storage a call.

Payments

What forms of payment are accepted? You have the ability to pay by MasterCard, Visa, or Cash.


How does automatic payments work? Once you give Xpress Self-Storage permission for automatic payments, the payment will be paid the first day of each month from the credit card account you provided us.

How can we make a payment? You can make a payment at the kiosk, through the internet or request to set up automatic payments.


What happens if you don’t pay on time? All monthly lease payment shall be paid when it is due (the first of each and every month). In the event that you fail to pay the monthly lease payment on time, a late fee of $ 15.00 will be charged. Access to the facility will be denied till the balance is paid in full on any overdue account. The moment that the balance is paid in full, access to the facility will be activated again. In the event that you fail to pay the monthly lease payment along with any other late charges within 15 days from its original due date, you will be charged an additional late fee of $15.00. If monthly lease payment & fee(s) are not received after 60 days of the due date, Xpress Self- Storage reserves the right to dispose of your contents in accordance with the Repair and Storage Liens Act, R.S.O, 1990.

Xpress Self-Storage
Owned and Operated by H & M Units Inc.
154 Holmes Road, Mitchell, Ontario
519-872-8137
info@xpressselfstorage.com

Copyright © Xpress Self- Storage. All rights reserved.

Frequently Asked Questions

Security

Do we need to bring our own lock? No. The kiosk does sell locks for $12.50.

What happens if we lose the key to the lock we personally put on the unit?You can give us a call to cut your lock. It is a $25 fee. You are not allowed to cut your lock by yourself.


What happens if we forget the code to the gate?You can request it at the kiosk or by giving us a call at 519-872-8137 or emailing us at info@xpressselfstorage.com.

Other Questions

Are the storage units heated? No, they are not heated.

Do you provide anything to prevent dampness? Yes. We provide pallets at the location. You can use them for free. We just ask that once you are done with them, you put them back into the pile for other tenants to be able to use them.

Do you have any machinery at the location to put in any heavy items? No, we have no machinery. You must be able to carry, push or drive the item into the unit by yourself.


What is your rodent control procedure? We have rodent traps located outside all around the facility. Each trap is checked regularly and refilled with new bait if required. We recommend you to put your rodent sensitive processions at the back of your unit and to make sure your storage unit is completely closed (the string to pull the garage door back down is completely on the inside and not underneath or outside the door).

Do you have auctions? Yes, we do have the occasional auction. If a tenant does not pay within 60 days, we have the legal right to put your unit up for auction. All auctions will take place on bid13.com. After 2 weeks, the highest bidder will be notified and has 3 days to pay Xpress Self-Storage and clear out the unit.